TAC is committed to protecting your privacy. Any personal information collected, handled, stored or disclosed about you through our on-line services will be managed in accordance with the Transport Accident Act 1986, Information Privacy Act 2000 and the Health Records Act 2001.
Personal information means information or an opinion that is recorded about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
(Note: while information about site visits such as IP address is not considered personal information, TAC handles such information in accordance with its Privacy Policy.)
This Privacy Statement applies to TAC’s website and on-line services. It does not cover other aspects of the operations of TAC. TAC has a comprehensive privacy policy of which this statement forms a part.
TAC’s role is to pay for treatment and benefits for people injured in transport accidents. It is also involved in promoting road safety in Victoria and in improving Victoria's trauma system.
Collection and use of Personal Information
TAC will only collect and record personal information via this website if it is provided directly to us and is necessary for us to perform our functions or activities; for example
TAC will need to collect personal information to send requested information, to provide a regular newsletter, or to act on feedback provided. In particular, personal information
is collected in the following situations:
- when you send us an email;
- when you use our on-line services, such as completing a form electronically
- when you register as a site user;
- when you provide feedback by email or by using the feedback form on our website.
Anonymity and TAC's website
Other than in the circumstances described above, TAC intends to allow people to visit its website anonymously; that is without revealing their identity.
Where people have cookies enabled, TAC may collect some information about each site visit (see Cookies and Web beacons below). However, TAC does not attempt to link this
information to a particular individual.
If you do not have cookies enabled, and you do not register on the site or send an email, there will be no record of your visit to the TAC website.
How the TAC will use your email address
If you give us your e-mail address, it will be recorded and used solely for the purpose for which you have provided it. It will not be disclosed, added to a mailing list or used for any other purpose without your consent.
Sending information to the TAC via email
The Internet is an insecure medium and users should be aware that there are risks in transmitting information by email. Information sent via unencrypted email may be at risk of being intercepted, read or modified. In order to protect your privacy and the privacy of others, we request that you do not send us personal information by email.
The TAC will not forward information of a personal nature by internet email. We will only forward such information by traditional means, such as post, fax or telephone, if appropriate.
If you choose to use internet email to send personal information, then the TAC can only respond where we have been provided with a postal address, fax number and/or telephone number.
Technical Information
We collect technical information through the usage of click stream data for statistical purposes. Cookies and Web Beacons are used to understand site usage and usability.
Click stream data
When you visit our on-line services, TAC makes a record of your visit. The following information, referred to as 'click stream data' in computer language, is logged by our server:
- your server address;
- your top level domain name (for example, .com, .gov, .au, .uk, etc);
- the date and time you visited our website or completed the on-line transaction;
- the pages you accessed and documents you downloaded;
- the type of browser you are using; and
- the address of the referring site (that is, the previous site you visited).
We do not actively seek to identify you. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server's logs.
Use of Cookies
When you visit our site, our server may generate a cookie. A cookie is a small piece of information (a text file) that a web server can place temporarily on your hard drive or web browser. It is used by your browser to identify the pages that you have visited on our site. A cookie is uniquely yours and can only be read by the server that gave it to you.
TAC may assign a ‘unique identifier’ to a cookie so that it can tell if a visit is from a new or repeat visitor. It may also use Cookies and Click stream data to identify the pages that are viewed by the same visitors and the frequency of those visits.
Why are Cookies used?
We use cookies to understand site usage and to improve the content and usability of our sites. We do not use cookies to collect personal information. Cookies, alone, do not reveal your e-mail address or other personal information. You choose to provide this information by, for example, registering at our site. The information you provide may be linked to the data stored in the cookie.
What is a Web Beacon?
A web beacon is an often-transparent graphic image that is placed on a site (or in an e-mail) and when used in combination with cookies, can monitor the behaviour of the user visiting the site (or sending the e-mail). The type of information collected might include the Internet Protocol address of the computer that retrieved the image, the time the web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values. It does not identify you unless you have already identified yourself.
Web beacons are also known as Web bugs, pixel tags or clear GIFs.
Security of Electronic Transmissions
We take reasonable steps to secure the information transmitted to our on-line services. However, the nature of electronic transmissions is such that there is the possibility that a third party may observe this information whilst it is in transit. You may prefer to provide information by telephone or paper mail or in person.
External Links
When accessing external links provided on our site, it is recommended that you read the site-owners' privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information outside of our site.
Access and Correction
If you:
- want to have access to the personal information (if any) that we hold about you;
- want to know more about what sort of information we hold, for what purposes and how we deal with that information;
- believe that the personal information that we hold about you is not accurate, complete and up to date; or
- have concerns about your privacy rights, please contact us.
How to Contact Us
If you have concerns about privacy or questions about the TAC's privacy policy you can contact the TAC's Information Privacy Officer on 1300 654 329 or 1800 332 556.
More Detail
The TAC has a comprehensive privacy policy that deals with the collection use and disclosure of personal and health information of TAC clients. This policy is set out in the benefits and policies section on this site in your privacy and the TAC.
